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Privacy Policy
At eSLAKE, Inc., customer privacy is our first priority.
The data collected by us is only used to improve our customer experience, which is also equally important to us.
At the time of a purchase, we create an account
for you and store the following information: your name, address, telephone number, and email address.
We do not store your credit card information. Credit card information is passed to our payment
processing server where it is used to fulfill your order. Any information stored on our site is only
used by eSLAKE, Inc. to improve your shopping experience. We do not sell or trade our customer's information.
We monitor customer traffic to enhance customer satisfaction, and prevent and trace the fraud.
By using the eSlake.com web site, you consent to the collection and use of this information by us.
Shipping Policy
All in stock orders are shipped within 24 - 48 hours with an average of 3-5 days delivery time.
We only ship within the United States. Most shipments are shipped by UPS ground. Please contact us for
faster delivery options. We do not ship to P.O. boxes or APO/FPO addresses. For any additional shipping
information, please send us an email at info@eslake.com or call us at 585-381-3399.
Return Policy
All customers are entitled to a full refund minus the cost of shipping, for all
products returned in new condition and packed in its original box with all original manuals and any accessories that came
with the item. Opened orders will be charged a 15% restocking fee.
For larger items, including Televisions over 27 inches, eSLAKE will help to arrange in home repair through the Manufacturer's warranty.
All camcorders, digital cameras, monitors, and portable DVD players, can be returned for a full refund (minus the shipping cost)
within 15 days from the date the product was shipped. All other items sold at our store can be returned for a full refund
(minus the shipping cost) within 30 days from the date the item was shipped. Please note that the shipping charges for
any returns will be paid by the customer. All returns need a Return Material Authorization (RMA) number, which must be issued by
our customer service department. To get RMA number please email us at return@eslake.com or call us at 585-381-3399.
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